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Data Centre Management Contract
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A Data Centre Management Contract (DCMC) enables MWEB Business customers to host their own servers –regardless of brand, make or model - in the MWEB data centre, where they are managed by the Advanced Support Centre team. The DCMC works in conjunction with NMC (Network Maintenance Contract), and is hosted through Co-located server hosting.
This contract allows you to run third-party applications on your server, while the MWEB Business’s support team monitors and administers the server’s operating system infrastructure. A DCMC also ensures that all the computing devices you have in the centre are monitored and updated according to your instructions and in line with best practices. There are three hourly rate support options available for the DCMC.
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MWEB’s Advanced Support Centre is permanently manned, with technicians on call 24 hours a day to provide telephonic, remote or onsite support. The team includes engineers skilled in networking (Cisco); operating systems (Microsoft Windows 2003 and 2008, including Active Directory); Linux (Red Hat) and Back Office Products (Microsoft Exchange Server and SQL Server).
Change control and remote access control are determined at the start of the contract. While you remain responsible for your hardware, MWEB will administer any vendor hardware maintenance contract on your behalf to ensure the quickest possible resolution times.
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The terms and conditions for all products may also be found
here.
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